A future with ServiceNow®

On Monday afternoon, I passed my self-proctored ServiceNow Certification for their System Administrator. Sixty questions later with about 40 minutes left to spare. I want to thank the people who help made this possible. I was in a five week training program under the TechHire/NextGen Professionals program to learn about the ServiceNow platform to be a Certified System Administrator (CSA) and the Certified Implementation Specialist (CIS-ITSM) for IT service management. This has been a difficult time with the Nationwide lock-down and COVID-19 fears, but our class of 17 motivated trainees persevered. We had knowledgeable instructors who were so passionate about ServiceNow. Thank you to our instructors; Tom Sidebottom, and Phil Sharp, and also a huge thank you to Kate Szumowski, and Yadira Ocon for making this program possible.

ServiceNow TechHire/NextGen Trainees. Week 5 – May 8th 2020

The textbook I will be reading

I have decided to study and work towards the ITIL v4: Foundation as my next goal. Being ITIL v4 certified will be beneficial especially if with ServiceNow. I still want to pursue cyber security, and I hope to find my way there eventually.

Published by Duy Yin

A dependable technical professional and apt cybersecurity specialist with excellent analytical & problem-solving skills. Emphasis on IT security principles; confidentiality, integrity, and availability. Highly motivated to help people with excellent customer service. Capable of working under pressure, a team player, a fast learner and driven to learn new technologies.

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